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Frequently Asked Questions (FAQ):

-What time is check-in and check out?
Check-in time is from 2 p.m. and check-out time is 11 a.m. For early arrivals, storage rooms is available.

-Can I store my luggage the day of departure?
Yes, of course! The storage service is available until late evening.

Is the rate per room or per person?
Rates are per room

-Do you accept credit cards?
Yes, American Express, VISA, Mastercard, Job, Eurocard

-How many days in advance can we cancel the reservation without paying a fee?
Cancellation policy is related to the period and lenght of stay. Anyhow it is preferable to confirm the cancellation contacting the hotel.

-Are there quiet and romantic rooms?
Yes, all rooms are quiet and romantic.

-Do you have non smoking rooms?
Yes, all rooms are “non smoking rooms”

-Have you got any rooms overlooking “Campo Santa Maria Formosa” square?
Yes, we have.

-I have seen some pictures of the rooms with frescos, are they originals?
Yes, of course. The frescos are original from the 13th century, they have been restored recently.

-What languages are spoken at reception?
We speak English, French, Spanish, Japanese.

-Is there a curfew?
No, our reception is always open

-Which is the nearest waterbus station?
Rialto or San Zaccaria, you can reach both stations in 8 minutes walking from the hotel.

-Do you accept dogs in the hotel?
No, we apologise for not accepting pets.

 

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