-What time is check-in and check out?
Check-in time is from 2 p.m. and check-out time is 11 a.m. For early arrivals, storage rooms is available.
-Can I store my luggage the day of departure?
Yes, of course! The storage service is available until late evening.
Is the rate per room or per person?
Rates are per room
-Do you accept credit cards?
Yes, American Express, VISA, Mastercard, Job, Eurocard
-How many days in advance can we cancel the reservation without paying a fee?
Cancellation policy is related to the period and lenght of stay. Anyhow it is preferable to confirm the cancellation contacting the hotel.
-Are there quiet and romantic rooms?
Yes, all rooms are quiet and romantic.
-Do you have non smoking rooms?
Yes, all rooms are “non smoking rooms”
-Have you got any rooms overlooking “Campo Santa Maria Formosa” square?
Yes, we have.
-I have seen some pictures of the rooms with frescos, are they originals?
Yes, of course. The frescos are original from the 13th century, they have been restored recently.
-What languages are spoken at reception?
We speak English, French, Spanish, Japanese
-Is there a curfew?
No, our reception is always open
-Which is the nearest waterbus station?
Rialto or San Zaccaria, you can reach both stations in 8 minutes walking from the hotel
-Do you accept dogs in the hotel?
No, we apologise for not accepting pets.
